Returns & Refunds
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Returns Process for Online Purchased Orders
You have 14 days to return your products.
The returns process requires two simple steps:
1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging.
2. Carry the relevant invoice.
Please note that the duration is in accordance with the relevant applicable laws in your country, and in the case of offers, special conditions are to be applied.
Policies
Only items which have a manufacturing defect can be returned or refunded, you can return any item with a manufacturing defect to your nearest Boots store (you can find your nearest store in our store locator).
Items purchased from our stores/online in one country are considered non-refundable and non-returnable in any other country. This policy also applies to items purchased by a third party or a reseller on behalf of the customer.
You can also visit our website www.alshaya.com, e-mail us at customerservice@alshaya.com, or call our contact center on {{gcsPhoneNumber}}.
For more details on our returns policies, please visit our terms & conditions of sale.
eGift cards
- Any products purchased through an eGift card will be refunded via an eGift card
- Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method
⚬ eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards
- eGift card purchases & Top ups are non-refundable
- When the user requests for a refund and has a linked eGift card to their account, then in the refund section we will allow the user to select eGift card as a refund method
Refunds
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
Any refunds given by us in relation to returns/exchanges will be made as follows.
References to eGift refer to our gift/refund card which may then be used for future purchases in our stores and online where applicable.
*Please note, surcharges of cash on delivery orders will not be refunded.
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department: {{gcsPhoneNumber}} during working hours and within one hour of having placed it.
If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.
Refunds will be done only through the original mode of payment.