Where is my order?

You can easily track your order by following these simple steps:

1. Log in to our website or app using the 'Sign In / Register' button.
2. If you’re already signed in, click on 'My Account.'
3. Select 'Orders' to view your order status and details.

You can also track your order using the tracking link sent to your email when you placed your order. If you ordered as a guest, just check your confirmation email for those details.

If you need more help, our customer service team is here for you! Just reach out to us via live chat or call us at {{gcsPhoneNumber}}.

How do I change my delivery address?

You can easily update your delivery address by following these steps:

1. Log in to the website or app using the 'Sign In / Register' button.
2. If you're already signed in, click on 'My Account.'
3. Select "Address Book," where you can add, remove, or edit your addresses.

Please note that if you have already placed an order, any changes made in the "Address Book" will not affect the delivery details for that order.

I placed an order online, but I haven't received a confirmation email. What should I do?

We're sorry to hear that you haven't received your confirmation email! Here are a few things to check:

1. Spam/Junk Folder: Sometimes, our emails can end up in your spam or junk folder. Please check those folders to see if your confirmation email is there.
2. Email Address Accuracy: Double-check that the email address associated with your account is correct. A typo could prevent you from receiving the email.
3. Busy Periods: During peak times, there may be a slight delay in receiving your confirmation email, but it should typically arrive within a few minutes.

If you still haven't received it after checking these items, please log into your account to verify your order status or contact our customer service team at {{gcsPhoneNumber}} for direct support.

How do I cancel my order?

To cancel your order, please connect with the customer service team through the live chat or call us at

{{gcsPhoneNumber}}.

Please note the following:

• Orders can be cancelled within 1 hour of placing it.
• If you paid by credit card or debit card, the amount will be refunded directly to your account.
• Reflection on the amount to your account is dependent on your bank's processing procedures.
• We can't accept cancellations once the order has been processed. It can then only be cancelled through our returns & refunds process. Please Click here to view the Returns & Refunds page.

What is Click & Collect?

Click & Collect allows you to place an order for items online and pick them up at a store of your choice. This service is available in most of our locations. Once you select your desired products, you can select the click & collect method, and this will display all the stores that offer this service in your location to choose from.

How do I return an item?

You can return your item(s) in-store. You have 14 days to return your item in its original condition and packaging. Please remember to bring your invoice to process your refund.

How do I request a refund?

You can request a refund by returning your item(s) in-store. You have 14 days to return your item in its original condition and packaging. Please bring the relevant invoice with you to process your refund.

How can I contact customer service?

You can reach us in several ways:

1. Contact Us Form: Complete the Contact Us form on our website, and we’ll get back to you within 24 hours.
2. Live Chat: For immediate assistance, just click the live chat feature on our website.
3. Phone: Give us a call at {{gcsPhoneNumber}} for direct support.

We're here to help and look forward to assisting you!

I have forgotten my password. What should I do?

If you have an existing account and have forgotten your password, just follow these simple steps:

1. Click on 'Sign In / Register.'
2. Enter your email address and click 'Continue.'
3. Click on 'Forgot password?' You’ll receive an email with reset instructions.

If you don’t see the email within an hour, please check your spam folder. If it’s not there, feel free to reach out to our customer care team at {{gcsPhoneNumber}} —we’re here to help!

How long will it take for my order to be delivered?

You’ll receive an order confirmation email with the expected delivery time.

For more details, check out our delivery information page. If your order doesn’t arrive within the expected timeframe, please reach out to our customer service team at {{gcsPhoneNumber}}. We're here to assist you.

Thank you for your patience!