How do I return an item?

You can return your item(s) in-store. You have 14 days to return your item in its original condition and packaging. Please remember to bring your invoice to process your refund.

What is your return policy?

We offer a 14-day return policy. If you're not fully happy with an item you bought online, you can request a return and receive a refund for the purchase price.

If you return your entire order, we’ll also refund the original shipping costs. Please note, for hygiene and safety reasons, some items like underwear, lingerie, fragrances, and personalized products are non-returnable. Additionally, gift cards cannot be returned once purchased.

To ensure a smooth return process, please make sure the item is unused, is in its original packaging, and sent back to us within 14 days of receiving your order. Don’t forget to include a copy of your invoice with your return.

For more details, please check our Returns & Refunds page.

Are there any items that cannot be returned?

Yes, certain items may be non-returnable due to hygiene or safety regulations. These typically include underwear, lingerie, fragrances, or other products that are personalized to your order. Additionally, gift cards are non-returnable once purchased.

We will be happy to exchange or refund any other item(s) as long as they are returned in unused condition and in their original packaging within 14 days of receiving your order, along with a copy of the invoice.

Can I return items bought on sale?

Yes, you can return any item if it falls within the designated return period and is not classified as a non-returnable item (such as underwear, lingerie, fragrances, or other products that are personalized to your order). Please note that if you received a free item as part of a promotional offer with your purchase, you need to return that item along with the main item you are returning.

Can I return an order after the specified return period?

Unfortunately, we cannot accept returns after the specified return period has expired.

How many days do I have to initiate a return?

You have 14 days to initiate a return in-store.

Do I need to return the free item I got with the returned item(s)?

Yes, if you received a free item as part of a promotional offer with your purchase, you typically need to return that item along with the main item you are returning.

What if the returned package included an item which I mistakenly added?

If you accidentally included an item in your returned package that you did not intend to return, please reach out to our customer service team as soon as possible at

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Provide them with your order details and specify the item in question. We will assist you in resolving the situation, which may include returning the mistakenly added item to you or determining the best course of action.

How do I exchange an item?

To exchange your item, please visit any of our store locations.

Please consider the following notes:

1. Ensure that your item is eligible for an exchange. Generally, items can be exchanged within 14 days from the date of purchase, and please make sure they are in original condition with all tags attached.
2. Please bring your purchase receipt or proof of purchase to facilitate the exchange process.
3. Once at the store, you can choose the item you would like to exchange for, and our team will assist you with the exchange.

What is the exchange policy?

If you would like to exchange any products, you may visit the nearest store to return the items & purchase the new products.

Please note that this is subject to availability and is per our applicable policies.

How do I request a refund?

You can request a refund by returning your item(s) in-store. You have 14 days to return your item in its original condition and packaging. Please bring the relevant invoice with you to process your refund.

When will I receive my refund for the returned item?

Once we receive your return request and process the item(s), your refund will be issued to your credit card or bank account using the original payment method. Please note that your bank or card issuer may take up to 14 working days to process the refund transaction. For orders placed by Cash on Delivery (COD) or Click and Collect, we encourage you to visit any of our stores for assistance.

What is the refund policy?

We will be happy to exchange or refund any item(s) as long as they are returned in an unused condition and in their original packaging within 14 days of receiving your order with a copy of the Invoice.

Note: We are unable to accept returns or exchanges of products in the following categories: underwear, lingerie, fragrances or other products which are personalized to your order.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

For more information about our refund policy, For more details, please check our Returns & Refunds page.

How can I check if I am still eligible to return my order?

If you have an account on our website, log in to view your order history.

Locate the specific order you are inquiring about, and you may find information regarding return eligibility, including the date of purchase.

Generally, your order is eligible for return if it falls within the designated return period and it is not classified as a non-returnable item (such as underwear, lingerie, fragrances or other products which are personalized to your order).

How do I check the status of my refund?

To track your refund, you can use the Chatbot located in the bottom right corner of the website.

The Chatbot will show you the status of your refund.